Return, Refund & Exchange Policy

At Conial, customer satisfaction is important to us. If you experience any issue with your order, please carefully review our return, refund, and exchange policy below.

Return & Refund Policy

We accept return and refund requests for eligible products under the following conditions:

  • Customers must request a return/refund within 72 hours (3 days) after receiving the product.
  • Requests can be made through our official Facebook Page or WhatsApp support.
  • Refunds are processed within 7–10 business days after the returned item is received and approved.

Conditions for Return Eligibility

Returned items must be:

  • In new and unused condition
  • Unworn and unwashed
  • Unaltered
  • Free from stains, perfume, damage, or any signs of customer use
  • Returned with original packaging, tags, and accessories (if applicable)

If the product does not meet these conditions, Conial reserves the full right to refuse the return or refund request.

Exchange Policy

We accept exchange requests under the following conditions:

  • Exchange requests must be made within 7 days of receiving the product.
  • Items must follow the same eligibility conditions mentioned above for returns.
  • Exchange requests are subject to product availability and stock.
  • Offer, discounted, promotional, or campaign prices will not be applicable during exchanges. Exchange products will be adjusted based on the current regular selling price.
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Non-Exchangeable Items

Certain discounted, clearance, campaign, or promotional offer products may not be eligible for exchange. Such products will be clearly mentioned during purchase or promotion.

Delivery Charges

In the case of a return or exchange, the customer is responsible for the applicable pickup, return, and/or replacement delivery charges.

Please note that the delivery charge for return or exchange services is calculated separately based on the customer’s location and may differ from the original delivery charge.

Delivery charges are non-refundable.

Wrong, Damaged, or Defective Product

If you receive a wrong, damaged, or defective item, please contact us immediately with:

  • Order number
  • Product photos
  • Unboxing evidence (if possible)

After verification, we will arrange the appropriate solution.

Refund Method

Refunds are issued through the original payment method whenever possible. In some cases, refunds may be provided through mobile banking or bank transfer.

Important Notes

  • Products purchased during flash sales, clearance sales, or special campaigns may have separate return/exchange conditions.
  • Color differences caused by lighting, photography, or display settings may not qualify as defects.
  • Conial reserves the right to update or modify this policy at any time without prior notice.

Contact Us

For any return, refund, or exchange inquiries, please contact us through our official Facebook Page or WhatsApp support channel.

 
 
 
 
 
 
 
 
 
 
 
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